Privacy Policy

Last Updated: January 2026

Silver Gene, LLC DBA Silver Genetics (“Silver Genetics,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit forms, use our services, or communicate with us via SMS, email, phone, or other channels.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Health-related or genetic information voluntarily provided through forms, consultations, or assessments

b. Technical & Usage Information

  • IP address

  • Browser type, device type, and operating system

  • Pages visited, time spent, and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide genetic testing, consultations, educational resources, and related services

  • Respond to inquiries and customer support requests

  • Send appointment confirmations, reminders, service notifications, and educational content

  • Communicate via SMS, email, or phone only after you have provided consent

  • Improve website functionality, performance, and user experience

  • Maintain records and comply with legal, regulatory, and operational requirements

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and usage patterns

  • Improve website performance and functionality

  • Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

4. SMS & Communication Privacy

If you provide your phone number and explicitly opt in, we may send you SMS messages related to:

  • Appointments and reminders

  • Service updates and notifications

  • Educational or informational content

  • Transactional or account-related communications

Important Notices

  • Message frequency may vary

  • Message and data rates may apply

  • Consent to receive SMS messages is not a condition of purchase

  • You may withdraw consent at any time by replying STOP

  • For assistance, reply HELP or contact us directly

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing of Information

We do not sell your personal information.

We may share information only with:

  • Trusted service providers who assist with website hosting, analytics, scheduling, communications, and operations

  • Authorized healthcare professionals involved in your care (when applicable and permitted)

  • Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and appropriate security safeguards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including secure servers, encryption where appropriate, and controlled access. Despite these efforts, no method of data transmission or storage is completely secure.

7. Health Information

Where applicable, Silver Gene, LLC DBA Silver Genetics handles health-related information with heightened confidentiality and care. Any health information submitted is used solely for service delivery, consultation, education, and compliance purposes.

8. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data, subject to legal or contractual obligations

  • Opt out of non-essential communications

  • Withdraw SMS consent at any time

Requests may be submitted using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies independently.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Silver Gene, LLC DBA Silver Genetics
8501 Wade Blvd, Suite 1310
Frisco, TX 75034