Privacy Policy

Last Updated: January 2026

Silver Genetics (“Silver Genetics,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit forms, use our services, or communicate with us via SMS, email, or other channels.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Health-related information voluntarily provided through forms

  • Information submitted through A2P registration or contact forms

b. Technical & Usage Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide genetic testing, consultations, and health-related services

  • Respond to inquiries and support requests

  • Send appointment confirmations, service updates, and educational materials

  • Process A2P messaging registration and SMS communications

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

3. SMS & A2P Messaging Compliance

If you provide your phone number:

  • You consent to receive SMS messages related to services, updates, and notifications

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

  • You may opt out at any time by replying STOP

We do not share SMS consent with third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Understand website usage

  • Improve functionality and performance

  • Analyze traffic and user behavior

You may disable cookies through your browser settings, though some features may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share information only with:

  • Trusted service providers assisting in operations (hosting, analytics, communications)

  • Healthcare professionals involved in your care (when authorized)

  • Legal authorities when required by law or regulation

All partners are required to maintain confidentiality and data security.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. HIPAA & Health Information

Where applicable, Silver Genetics follows HIPAA-aware data handling practices. Any health information submitted is used solely for service delivery, consultation, and compliance purposes.

8. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

  • Withdraw SMS consent at any time

Requests can be submitted using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Silver Genetics
8501 Wade Blvd, Suite 1310
Frisco, TX 75034